Federico Rajola, born in 1969, he holds a degree in Banking and Finance as well as a PhD in Information Systems and Management. He is Rector’s delegate for Information Systems and Innovation. He is full professor at the Management Faculty of the Università Cattolica of Milan where he teaches Information Systems and Organization Studies. He was visiting scholar at INSEAD. He is President of CeTIF, a research Centre on Technology, Innovation and Financial services. He is director of ILAB, the Innovation Center of Università Cattolica. He is member of the Editorial Board of “Information Systems and e-Business Management” Journal, issued by Springer, and of some Italian journals and member of IFIP 8.2. He has chaired several International academic conferences and workshops. He has authored several papers and books on Information Systems, Business Intelligence, CRM and Innovation in Organizations. He has co-ordinated and managed several Innovative European research projects under the programme Esprit and IST.